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Web Site Terms and Conditions of Use

1. Terms
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, applicable laws and regulations and their compliance. If you disagree with any of the stated terms and conditions, you are prohibited from using or accessing this site. The materials contained in this site are secured by relevant copyright and trade mark law.

2. Use License
Permission is allowed to temporarily download one duplicate of the materials (data or programming) on m.clubbella.co’s site for individual and non-business use only. This is the just a permit of license and not an exchange of title, and under this permit you may not:
modify or copy the materials;
use the materials for any commercial use , or for any public presentation (business or non-business);
attempt to decompile or rebuild any product or material contained on m.clubbella.co’s site;
remove any copyright or other restrictive documentations from the materials; or
transfer the materials to someone else or even “mirror” the materials on other server.
This permit might consequently be terminated if you disregard any of these confinements and may be ended by m.clubbella.co whenever deemed. After permit termination or when your viewing permit is terminated, you must destroy any downloaded materials in your ownership whether in electronic or printed form.

3. Disclaimer
The materials on m.clubbella.co’s site are given “as is”. m.clubbella.co makes no guarantees, communicated or suggested, and thus renounces and nullifies every single other warranties, including without impediment, inferred guarantees or states of merchantability, fitness for a specific reason, or non-encroachment of licensed property or other infringement of rights. Further, m.clubbella.co Ventures does not warrant or make any representations concerning the precision, likely results, or unwavering quality of the utilization of the materials on its Internet site or generally identifying with such materials or on any destinations connected to this website.

4. Constraints
In no occasion should Lm.clubbella.co or its suppliers subject for any harms (counting, without constraint, harms for loss of information or benefit, or because of business interference,) emerging out of the utilization or powerlessness to utilize the materials on m.clubbella.co’s Internet webpage, regardless of the possibility that m.clubbella.co or a Clubella company approved agent has been told orally or in written of the likelihood of such harm. Since a few purviews don’t permit constraints on inferred guarantees, or impediments of obligation for weighty or coincidental harms, these confinements may not make a difference to you.

5. Amendments and Errata
The materials showing up on m.clubbella.co’s site could incorporate typographical, or photographic mistakes. m.clubbella.co does not warrant that any of the materials on its site are exact, finished, or current. m.clubbella.co may roll out improvements to the materials contained on its site whenever without notification. m.clubbella.co does not, then again, make any dedication to update the materials.

6. Links
m.clubbella.co has not checked on the majority of the websites or links connected to its website and is not in charge of the substance of any such connected webpage. The incorporation of any connection does not infer support by m.clubbella.co of the site. Utilization of any such connected site is at the user’s own risk.

7. Site Terms of Use Modifications
m.clubbella.co may update these terms of utilization for its website whenever without notification. By utilizing this site you are consenting to be bound by the then current form of these Terms and Conditions of Use.

8. Governing Law
Any case identifying with m.clubbella.co ’s site should be administered by the laws of the country of Malaysia m.clubbella.co State without respect to its contention of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

Privacy Policy
Your privacy is critical to us. Likewise, we have built up this Policy with the end goal you should see how we gather, utilize, impart and reveal and make utilization of individual data. The following blueprints our privacy policy.

Clubbella.co shares your concerns about the protection of your personal information online. This Privacy Policy describes our practices regarding the collection and use of information through our website newsletter, social media, and other related websites (Site). By using or purchasing any product through the Site, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, you are not authorized to use the Site. We may update this Policy at our discretion and the most recent version shall be posted on the Site, and your continued use of the Site signifies your agreement with any modifications to this Policy.

Clubbella.co and its affiliates will not share or disclose your Personal Information to anyone except as described in this Policy. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. Clubbella.co does not collect personally identifiable information from anyone under the age of thirteen. If you are under eighteen and wish to place an order, please ask your parents to do so. From time to time, we may send sale information, product updates, etc. via short text messages and/ or electronically via email. If you would prefer not to receive these promotional items, you may opt out via an online form or by contacting us at m[email protected] with “REMOVE” as the subject header.

Clubbella.co uses non-personally identifiable information, such as your IP address and the pages that you visit on the Site (Aggregate Information), to help diagnose problems with our site and servers, to administer the Site, and to improve site-related services and features, and may use a third party to do so. Your Aggregate Information may be used to gather broad demographic information and to recognize customer traffic patterns and site usage trends. This information aids us in improving the site navigation, design and features. Clubbella.co collects personal information that you voluntarily provide to us such as your name, email address, other contact information, and demographic information (Personal Information). We may combine your Personal Information with Aggregate Information and combine it with information collected from other users or sources to provide you with a better experience. You may access, modify or delete your Personal Information provided to Clubbella.co through your account profile on the Site or issue a request to support [email protected].

Security is important to us and we are committed to protecting the information we receive from you. However,Clubbella.co will not be liable for disclosures of your Personal Information due to errors in transmission or unauthorized acts of third parties. We have undertaken commercially reasonable efforts to prevent unauthorized access to your information retained in our servers, however, due to the inherent open nature of the Internet, Clubbella.co cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Please note that Clubbella.co reserves the right to and may disclose Personal Information as required by law or to investigate any suspected conduct which we deem improper. If Clubbella.co changes ownership through an acquisition, merger, sale or other change of business status, it reserves the right to transfer or assign the right to use your Personal Information collected from the Site. 

The Site and Clubbella.co email messages may contain links to the websites of third parties. Clubbella.co is not responsible for the privacy practices or the content of such other websites and such links are provided for your convenience and reference only. The inclusion of a link to a website does not imply any endorsement of the services or the site, its contents, or its sponsoring organization.

Under the PDPA, you have the right to request a copy or deletion of your personal information. To submit a request, click here.

If you have any questions regarding this Policy would like a notice describing what categories of customer information we share with third parties or corporate affiliates for direct marketing purposes, please submit a written request in our contact form.

 

Return & Exchange Policy

We DO only accept return, exchange for several situation such as, faulty pieces, wrong product delivered.

  • Kindly note that we are only able to provide return and exchange in limited circumstances. Return or exchange are not eligible due to change of mind. For wrong sizes , We advice you to measure then refer to the measurement and size guide on the description of each jewelry before placing any order. If you have any questions about sizing or fit, please drop us a msg before before placing your order with the ” Pre Sales Question button” under each product.
  • If the jewelry are exhibiting a genuine fault ( gold layer fades, stone falling, break in shape ) we will provide a exchange once the inspection done. However, please note that we are only able to process such exchange requests within 48 hours of receiving your order so we can resolve any issues efficiently.Pls notify us within 48 hours for the issue and product must be ship to us within one week (7) days of goods delivered date. (AKA the date of delivered).
  • Kindly note that we are only able to provide refunds in limited circumstances. Refunds or exchanges are not eligible due to change of mind. All our jewelry will be ship out with personalize gift wrapped box with your name attached with. We can’t afford to return & refund due to change of mind. We are operating in a small scale of business, hope you’ll understand us.
  • The cost of the return parcel and delivery will be borne by Clubbella If it is due to faulty, defect pieces or wrong product.
  • The cost of the return parcel & delivery will be borne by the customer if it is due to sizing issue. We recommend shipping the parcel with the most cost-effective shipping that is available, that must include tracking.
  • Only items that were delivered genuinely faulty will be accepted for a return and exchange which will first be evaluated and approved by Clubbella.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • In the interest of hygiene and for your protection we DO NOT accept exchanges for earring collection.
  • Packs containing pierced earrings or hair accessories unless the items are exhibiting a genuine fault.
  • For your convenience, we ask you to keep your receipt or order information as proof of purchase.
 

REFUNDS (IF APPLICABLE)

In very special circumstances, we do accept refund.Once your return is received and inspected, we will send you an email and WhatsApp to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Inspection of returns usually take up to seven business days, but it might take longer during busy periods. 

Packages refused or returned will be subject to our restocking fee of 10% per item. As a small business, the time, labor, and materials that contribute to fulfilling an order are significant resources. The restocking fee contributes to processing orders and providing thoughtful, timely customer service.