Return & Exchange Policy
We DO only accept return, exchange for several situation such as, faulty pieces, wrong product delivered.
- Kindly note that we are only able to provide return and exchange in limited circumstances. Return or exchange are not eligible due to change of mind. For wrong sizes , We advice you to measure then refer to the measurement and size guide on the description of each jewelry before placing any order. If you have any questions about sizing or fit, please drop us a msg before before placing your order with the ” Pre Sales Question button” under each product.
- If the jewelry are exhibiting a genuine fault ( gold layer fades, stone falling, break in shape ) we will provide a exchange once the inspection done. However, please note that we are only able to process such exchange requests within 48 hours of receiving your order so we can resolve any issues efficiently.Pls notify us within 48 hours for the issue and product must be ship to us within one week (7) days of goods delivered date. (AKA the date of delivered).
- The cost of the return parcel and delivery will be borne by Clubbella If it is due to faulty, defect pieces or wrong product.
- The cost of the return parcel & delivery will be borne by the customer if it is due to sizing issue. We recommend shipping the parcel with the most cost-effective shipping that is available, that must include tracking.
- Only items that were delivered genuinely faulty will be accepted for a return and exchange which will first be evaluated and approved by Clubbella.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- In the interest of hygiene and for your protection we DO NOT accept exchanges for earring collection.
- Packs containing pierced earrings or hair accessories unless the items are exhibiting a genuine fault.
- For your convenience, we ask you to keep your receipt or order information as proof of purchase.
REFUNDS (IF APPLICABLE)
In very special circumstances, we do accept refund.Once your return is received and inspected, we will send you an email and WhatsApp to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Inspection of returns usually take up to seven business days, but it might take longer during busy periods.
Packages refused or returned will be subject to our restocking fee of 10% per item. As a small business, the time, labor, and materials that contribute to fulfilling an order are significant resources. The restocking fee contributes to processing orders and providing thoughtful, timely customer service.